NOTE: You, the customer, are solely responsible for data security. WinBook strongly recommends that you perform a backup of all personal data contained on your system prior to performing this procedure. Warning: WinBook will NOT be held responsible for any data loss incurred during this process.

You will need the following items to complete this Tech Article

Windows 98 CD or XL Driver Disk (PIIX4, CD-ROM, MOUSE, MODEM, VIDEO)

Uninstalling the modem

1. First we must boot the unit into safe mode.  Once the unit is already booted into windows normal mode, then click on Start, click on Shutdown, and then choose Restart in MS-DOS mode.  Click OK.

2. This should take you to a c:\windows DOS prompt.  At the prompt type in win /d:m then press the enter key.

3. The unit will boot into windows safe mode.  You will get a message saying "Windows is running in safe mode, etc."  Click OK.  It will finish loading and be sitting at your desktop. (Everything will look larger and different, this is normal.)

4. Click on Start, click on Settings, and click on  Control Panel.  It will open up the control panel.  Double click on System.  Then click on the Device Manager tab.  It will display a list of all hardware devices installed on the unit.

5. In the list you want to look for a category that says Modem.  If you do NOT have a category that says Modem then skip to the next step.  Click on the plus sign next to Modem.  It will display a list of all modems installed.  We want to remove all of them, simply highlight the modem and then click on the Remove button.  It will give you a warning.  Click OK.  Do this until all the modems are removed.  You will notice that once you remove all the modems, the category for modem will disappear as well.

6. You should still be under the Device manager tab.  Look for a category that says Other Devices.  If you do NOT see a category that says other devices then skip to the next step.  Once you locate the Other Devices category, click on the plus sign next to it.  Remove all unknown devices or modems in the list.  To do this simply highlight the device and then click on the Remove button.  It will give you a warning.  Click OK.  Do this until all the devices are removed again the category will disappear.

7. You should still be under the Device manager tab.  Look for a category that says Ports (COM and LPT).  If you do NOT see a category that says other devices then skip to the next step.  Once you locate the Ports category, click on the plus sign next to it.  You should see Communications Port (COM1), Infrared Printing Port, Infrared Serial Port, and Printer Port (LPT1) in this list.  If there is anything in your list that is NOT listed above then remove it.  To do this simply highlight the device and then click on the Remove button.  It will give you a warning.  Click OK.  Do this until all the extra items are removed.  Once you are finished your list should match the list above.  If you are missing the Infrared printing or serial ports don not worry they will not affect the proper installation of the modem.

8. You should still be under the Device Manager tab.  Now close the window by clicking on the X in the upper right.  Click on Start, then click on Shutdown, and click on Shutdown my computer and then click OK.  Once the unit is shut off, then remove all attached peripherals.  This includes any external mice and ANY PCMCIA cards that may be in the PCMCIA slots.

Reinstalling the Modem

1. Turn the unit on and immediately start pressing the DEL key until the BIOS screen is displayed.
   
2. Using the down arrow key highlight Peripheral Setup.  Hit Enter.
   
3. At the top of this list you will see Com2(modem port).  Set that to 2F8H by using the PgDn or Minus(-) key to toggle through the available options.
   
4. Next in the list you will see Com1.  Set that to 3F8H by using the PgDn or Minus(-) key to toggle through the available options.
   
5. Next in the list you will see Com3.  IF you do not use the Infrared port on the unit then set this to Disabled.  Otherwise set that to 3E8H by using the PgDn or Minus(-) key to toggle through the available options.
   
6. Now hit the Esc key.  Press the F10 key.  It will ask you to save settings and exit.  Press the Y key and hit Enter.  The unit will now restart.
   
7. During the restart you may see a New Hardware Found window pop up.  Either it will detect the modem and go away or it will bring up the New Hardware Wizard.  IF  it brings up the New hardware Wizard click Next.  It will take you to the next window asking whether you want to Search for the best driver or Display a list of drivers.  Click on Search for the best driver for your device.  Click Next.  It will display a list of locations.  Remove the checkmarks from ALL boxes.  Click  Next.  It will tell you windows could not find a driver for your device.  Click Next.  Then click Finish.  It will then load the windows desktop. 
   
8. If you did NOT have to go through the Add New Hardware Wizard, then skip to the next section labeled Testing the Modem Configuration.  Otherwise continue with this steps.  Click on the Start Button, go up to Settings, and over to Control Panel. From here double click on the System icon.  This should bring up System Properties. Click on the Device Manager tab.  Under Other Devices, highlight the LT Win Modem and click on Properties. Next, click on the Driver tab. Click on Update Driver. This will bring up the Update Device Driver Wizard. Click on Next.
   
9. Select Display a list of all the drivers in a specific location, and click on the Next button.
   
10. First you have to select a device. Scroll down to Modem and click on the Next button.
    
11. In the next screen, click on the Have Disk button. In the "Copy manufacturer's files from:" box, type in d:\drivers\modem\lucent\1643 if you are using the Windows 98 CD.  If you are using the driver disk then type in a:\modem.  Then click on the OK button.  If you are using the windows 98 CD then a list of two LT Win Modem selections will appear, If you are using the driver disk then it will display a single LT Win Modem. Select the Lower Listing if you have 2 listed and click on the Next button.   An Update Driver Warning will appear stating that the driver you have chosen was not written specifically for the selected hardware. Click on the Yes button.
    
12. In the next screen, Windows will now be ready to install the selected driver. Click on the Next button.
    
13. Windows will then find a Wave Device for Voice Modem. Click on Next. Again, select "Display a list of all the drivers in a specific location," and click on the Next button.
    
14. In the next screen, click on the Have Disk button. In the "Copy manufacturer's files from:" box, type in d:\drivers\modem\lucent\1643 or if you are using the driver disk type in a:\modem and click on the OK button. It will then find the Voice Modem Serial Wave Device. Click on the Next button. Windows will then finish installing the device. Once completed, click on the Finish button.
    
15. Windows will then say that it has finished installing an updated driver for your hardware device. Click on the Finish button.
    
16. The LT Win Modem Properties window will be open. Click on Close from the driver Tab.
    
17. The modem is now properly set up.

Testing the Modem Configuration

1. Click on the Start Button, go up to Settings, and over to Control Panel.  Double click on the Modems icon.  It will display a list on installed modems.  You should only have LT Win Modem in the list.
2. Click on the Diagnostics tab.
3. The LT Win Modem should be listed next to COM2.  Highlight COM2 and then click on the More Info button.
4. This should bring back a window that says Port Information.  If you get the port information window then the modem is setup properly.
   

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