NOTE: You, the customer, are solely responsible for data security. WinBook strongly recommends that you perform a backup of all personal data contained on your system prior to performing this procedure. Warning: WinBook will NOT be held responsible for any data loss incurred during this process.

Description:

1. Shut the computer down normally.
2. Turn the computer on and start tapping the F8 key about once or twice per second. This will bring up the windows 98 Startup Options screen. This will give you four options to choose.
3. Use the Down Arrow to choose Safe Mode.
4. Once the unit boots into safe mode it will open the Help and Support window. Click on the X in the top right corner on the screen to close this window.
5. Once the icons load onto the desktop, Right click on the My Computer icon and choose Properties.
6. This brings up the System Properties window. Click on the Device Manager tab.
7. Click the Plus (+) sign next to the category reading Sound, Video and Game Controllers.
8. This will display the VIA AC'97 Audio Controller (WDM). Click once on that so that it is highlighted and press the Remove button near the bottom of the window.
9. A window will appear that says, "Warning, you are about to remove this device from your system." Press the OK Button.
10. Press the Close button at the bottom of the System Configuration Utility window.
11. Click the Start button and choose Shut Down.
12. Choose Restart from the menu and let your computer boot into Windows normally.
13. When Windows appears at your normal desktop it will bring up an Add New Hardware Wizard window. Click on the Specify The Location Of The Driver and click the Next button.
14. Check the box that reads Specify A Location and click the Browse button.
15. A box will appear to choose where the files are. Click the Plus (+) to the left of My Computer to expand the directory.
16. Click the Plus (+) to the left of Local Disk(C:).
17. Click the Plus (+) to the left of the Drivers folder.
18. Click the Plus (+) to the left of the Audio flder.
19. Click on the WINME folder.
20. Then click the OK button.
21. Click on the Next button.
22. Then the computer says that it has found multiple software packages, what would you like to install? Click on the Updated Software for VIA AC'97 Audio Controller (WDM) and click the Next button.
23. Press Next again.
24. And then click Finish.

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Disclaimer: This information is being provided to you as a service from the Technical Support Department of WinBook Computers. It is intended to assist you in the resolution of your technical problems or questions. If you feel uncomfortable implementing any of the information or suggestions contained herein then you should e-mail the WinBook Technical Support Department. WinBook will not be held responsible for any loss of information, data or programming as a result of the use of this TechNote.