NOTE: You, the customer, are solely responsible for data security. WinBook strongly recommends that you perform a backup of all personal data contained on your system prior to performing this procedure. Warning: WinBook will NOT be held responsible for any data loss incurred during this process.

While typing in the Product key you strike a letter and the letter does not show up in the Product key field.

1. Recheck the Product Key make sure You are typing it correct.
2. Check the Keyboard helper in the lower right of the screen, if the letter or number does not appear there then the letter or number is not in the product key. Check your Product Key again.

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