NOTE: You, the customer, are solely responsible for data security. WinBook strongly recommends that you perform a backup of all personal data contained on your system prior to performing this procedure. Warning: WinBook will NOT be held responsible for any data loss incurred during this process.

When setting up your network connection in Windows XP, the Connect using a dial-up modem option in the New Connection Wizard is unavailable (appears dimmed) and/or the Connect using a broadband connection that requires a user name and password option in the New Connection Wizard is unavailable. These symptoms result in you not being able to create a dial-up modem or PPPoE connection to the internet.

To correct this follow the steps below:

1. Click on Start and then on Run.
2. In the open box type in regedit and then click the OK button.
3. Click on the plus (+) next to HKEY_LOCAL_MACHINE.
4. Click on the plus (+) next to SYSTEM.
5. Click on the plus (+) next to CurrentControlSet.
6. Click on the plus (+) next to Services.
7. Click on the plus (+) next to RasMan.
8. Click on the plus (+) next to PPP.
9. Click on the plus (+) next to EAP.
10. Click on the folder that has the number 25.
11. Press the DEL key on the keyboard. Click Yes to confirm key deletion.
12. Click on the folder under EAP that has the number 26.
13. Press the DEL key on the keyboard. Click Yes to confirm key deletion.
14. Close the registry editor and reboot the computer normally.
15. You should now be able to create your dial-up or broadband connection.

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Disclaimer: This information is being provided to you as a service from the Technical Support Department of WinBook Computers. It is intended to assist you in the resolution of your technical problems or questions. If you feel uncomfortable implementing any of the information or suggestions contained herein then you should e-mail the WinBook Technical Support Department. WinBook will not be held responsible for any loss of information, data or programming as a result of the use of this TechNote.