NOTE: You, the customer, are solely responsible for data security. WinBook strongly recommends that you perform a backup of all personal data contained on your system prior to performing this procedure. Warning: WinBook will NOT be held responsible for any data loss incurred during this process.

PROBLEM: When plugging a Serial Device into the Serial Port, an error occurs that the Port is not working correctly even though a serial mouse will actually work correctly on the port.

SOLUTION: There are two ways to fix the problem. Follow one of the following procedures to resolve the issue.

Click on Start, Settings, Control Panel. Double Click on the Accessibility icon. Click on the General Tab. Remove the check from Support SerialKey Devices. Click OK. Close out of the Control Panel. Restart your computer.

or

Click on Start, and choose Run. Backspace out anything written in the box. Type in "MSCONFIG" without the quotes. Click on OK, or press Enter. Once the System Configuration Utility opens, click on the System.ini tab. Click the + sign next to 386Enh. Remove the check next to device=*enable. Click Apply. Click Ok. Choose Yes to restart.

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Disclaimer: This information is being provided to you as a service from the Technical Support Department of WinBook Computers. It is intended to assist you in the resolution of your technical problems or questions. If you feel uncomfortable implementing any of the information or suggestions contained herein then you should e-mail the WinBook Technical Support Department. WinBook will not be held responsible for any loss of information, data or programming as a result of the use of this TechNote.