NOTE: You, the customer, are solely responsible for data security. WinBook strongly recommends that you perform a backup of all personal data contained on your system prior to performing this procedure. Warning: WinBook will NOT be held responsible for any data loss incurred during this process.

If you receive an "undefined dynalink" error, it's likely that a program you are running uses an earlier version of QuickTime that conflicts with the current version. To resolve this problem, delete the QuickTime files from the program's folder:

1. Restart your computer.
2. Click Start, point to Find, and then click Files Or Folders.
3. In the Named box, type the following:
   
   qt*.*, *.qtc
   
   
4. Make sure that the Look In box specifies drive C, and then click Find Now.
5. Delete all the QuickTime files in the program's folder. Be sure not to delete any QuickTime files in the \Windows or \Windows\System folders.
6. Restart your computer.

Contact Apple for information about the latest version of QuickTime, or download the program from the Apple Website at http://www.apple.com/quicktime/

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Disclaimer: This information is being provided to you as a service from the Technical Support Department of WinBook Computers. It is intended to assist you in the resolution of your technical problems or questions. If you feel uncomfortable implementing any of the information or suggestions contained herein then you should e-mail the WinBook Technical Support Department. WinBook will not be held responsible for any loss of information, data or programming as a result of the use of this TechNote.