NOTE: You, the customer, are solely responsible for data security. WinBook strongly recommends that you perform a backup of all personal data contained on your system prior to performing this procedure. Warning: WinBook will NOT be held responsible for any data loss incurred during this process.

If your USB device is not working on all of the ports on your unit it is possible that the problem is an incompletely installed device driver. It is important to realize that each USB port connection is isolated from the others and there will be a separate driver for each, making it possible for the USB device to operate correctly on one port but fail to operate on another.

The following procedure may assist in resolving any problems stemming from an incompletely installed driver.

1. Attach the USB Device to the port where it is not functioning correctly.
2. Click on START, SETTINGS, CONTROL PANEL. Double Click on SYSTEM and select the Device Manager tab.
3. Look for your USB device in the list in Device Manager. It will probably have a Yellow circle with an Exclamation in it near the icon for the USB device
4. Single click on the USB device name to highlight it. Click on the REMOVE button at the bottom. You will be given a message box that says "Warning: You are about to remove this device from your system." Click on OK. Close Device Manager.
5. Unplug the USB device and then reconnect it to the same USB port. The system should bring up the New Hardware Detected window and proceed to prompt you for the installation drivers for the USB Device. Follow through the process, referring to your USB Device manual for any specific installation selections or configuration.

In most cases this will reinstall the USB device properly and will allow it to operate correctly regardless of which USB port is used. If more trouble persists, contact your USB Device support or WinBook Technical Support for additional assistance

Your feedback is greatly appreciated. If you have noticed any problems with this tech article, or if you feel that something is not clear enough, please E-mail our Technical Support department by clicking on the link below. Please include the Technical Article Number and the specific area that you feel is inaccurate. Thank you. 
WinBook Tech Article Feedback

Disclaimer: This information is being provided to you as a service from the Technical Support Department of WinBook Computers. It is intended to assist you in the resolution of your technical problems or questions. If you feel uncomfortable implementing any of the information or suggestions contained herein then you should e-mail the WinBook Technical Support Department. WinBook will not be held responsible for any loss of information, data or programming as a result of the use of this TechNote.