NOTE: You, the customer, are solely responsible for data security. WinBook strongly recommends that you perform a backup of all personal data contained on your system prior to performing this procedure. Warning: WinBook will NOT be held responsible for any data loss incurred during this process.

No Dial Tone

1. If you receive a no dial tone error the first thing is to test the line with anther device. A telephone is usually the easiest device to use.
2. If you hear dial tone, go to Control Panel and open the Modem tool. Select the LT WinModem and click Properties.
3. Go to the Connection tab and remove the check mark from Wait for dial tone before dialing.
4. Next, check your settings by clicking on the Dialing properties button. If you do not have call waiting or work in an office that requires you dial a number to access an outside line these boxes should be blank.
5. Test the modem by attempting to connect to any of the pre-configured connections in Hyperterminal. This applet can be open through the Start menu by pointing to Programs, followed by Accessories, and then Communications.

"Port already open" or "Couldn’t open port" Errors

1. First check the BIOS by pressing F2 when the unit starts and then selecting Advanced followed by Peripheral Configuration. Modem should be set to Enabled with a Base I/O of 2f8h and the DMA channels should be DMA 5 and DMA 6. Next, press Esc, select Audio Option. Change Sound to Enabled and change DMA A to DMA 0 and DMA B to DMA 1. After verifying the settings are correct or changing the settings, exit the BIOS by pressing Esc and then F10 to save changes.
2. Next, boot to Windows, go to the Control Panel, double-click the System icon, and go to the Device Manager tab.
3. Expand the Modem Category, select the LT WinModem and click Properties. Click on the Resources tab. The settings should as shown below:

Input/Output Range 02f8-02ff

Interrupt Request 3

Input/Output Range 0260-0267

Direct Memory Access 5

Direct Memory Access 6

4. If any do not match, clear the Use automatic settings box, ensure the Settings based on box is set to Basic configuration 0000. To adjust the Direct Memory Access settings, select the setting and use the Change Setting button.
5. When you click OK and then click Close to exit the Device Manager, if you made any changes, you will be prompted that you are creating a forced configuration. You will click the Yes button.
6. Test the modem using the Modem Diagnostics. Open the Control Panel, then double-click the Modem icon, and select the Diagnostics tab. The modem will be on Com2, so click it and click More Info. You should receive a window with port information and ATI commands and responses. If you do, the modem is now responding.
7. If the modem does not respond, return to the Modem tool in the Control Panel, and on the General tab highlight the LT WinModem and click the Remove button. Close the Modem tool and restart the computer.
8. You will need to once again enter the BIOS and verify the modem is enabled on 2f8h. The modem will often disable itself when removed from Windows 98. Exit the BIOS and save changes using F10.
9. Let the computer boot normally to Windows. You should see "New hardware found" box and Windows should load the driver.
10. Return to the Modem tool in the Control Panel and test the modem using the More Info button in the Diagnostics tab.
11. If the modem still does not respond, there may be another application that is preventing it from starting. The System Configuration Utility is the best means of troubleshooting this issue.
12. Open the System Configuration Utility by clicking the Start Button, clicking Run, and typing msconfig in the Open box.
13. For instructions on how to use the System Configuration Utility, click Help from the menu, and then click on Performing Troubleshooting Steps. Follow the steps included with the help file.

Another Device is Using the Selected Telephony Device Errors.

1. This is caused by another application using the modem.
2. If you restart the computer, and the attempt to dial the modem and you still receive the error, you should use the System Configuration Utility to further troubleshoot the issue.
3. Open the System Configuration Utility by clicking the Start Button, clicking Run, and typing msconfig in the Open box.
4. For instructions on how to use the System Configuration Utility, click Help from the menu, and then click on Performing Troubleshooting Steps. Follow the steps included with the help file.

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Disclaimer: This information is being provided to you as a service from the Technical Support Department of WinBook Computers. It is intended to assist you in the resolution of your technical problems or questions. If you feel uncomfortable implementing any of the information or suggestions contained herein then you should e-mail the WinBook Technical Support Department. WinBook will not be held responsible for any loss of information, data or programming as a result of the use of this TechNote.