NOTE: You, the customer, are solely responsible for data security. WinBook strongly recommends that you perform a backup of all personal data contained on your system prior to performing this procedure. Warning: WinBook will NOT be held responsible for any data loss incurred during this process.

No Dial Tone

1. If you receive a no dial tone error the first thing is to test the line with anther device. A telephone is usually the easiest device to use.
2. If you hear dial tone, go to Control Panel and open the Modem tool. Select the LT WinModem and click Properties.
3. Go to the Connection tab and remove the check mark from Wait for dial tone before dialing.
4. Next, check your settings by clicking on the Dialing properties button. If you do not have call waiting or work in an office that requires you dial a number to access an outside line these boxes should be blank.
5. Test the modem by attempting to connect to any of the pre-configured connections in Hyperterminal. This applet can be opened through the Start menu by pointing to Programs, followed by Accessories, and then clicking Hyperterminal.

"Port already open" or "Couldn’t open port" Errors

1. First check the BIOS by pressing F2 when the unit starts and then selecting Advanced followed by Peripheral Configuration. Modem should be set to Enabled with a Base I/O of 2f8h and the DMA channels should be DMA 5 and DMA 6. Next, press Esc, select Audio Option. Change Sound to Enabled and change DMA A to DMA 0 and DMA B to DMA 1. After verifying the settings are correct or changing the settings, exit the BIOS by pressing Esc and then F10 to save changes.
2. Next, boot to Windows, go to the Control Panel, double-click the System icon, and go to the Device Manager tab.
3. Expand the Modem Category, select the LT WinModem and click Properties. Click on the Resources tab. The settings should as shown below:

Input/Output Range 02f8-02ff

Interrupt Request 3

Input/Output Range 0260-0267

Direct Memory Access 5

Direct Memory Access 6

4. If any do not match, clear the Use automatic settings box, ensure the Settings based on box is set to Basic configuration 0000. To adjust the Direct Memory Access settings, select the setting and use the Change Setting button.
5. When you click OK and then click Close to exit the Device Manager, if you made any changes, you will be prompted that you are creating a forced configuration. You will click the Yes button.
6. Test the modem using the Modem Diagnostics. Open the Control Panel, then double-click the Modem icon, and select the Diagnostics tab. The modem will be on Com2, so click it and click More Info. You should receive a window with port information and ATI commands and responses. If you do, the modem is now responding.
7. If the modem does not respond, return to the Modem tool in the Control Panel, and on the General tab highlight the LT WinModem and click the Remove button. Close the Modem tool and restart the computer.
8. You will need to once again enter the BIOS and verify the modem is enabled on 2f8h. The modem will often disable itself when removed from Windows 95. Exit the BIOS and save changes using F10.
9. Let the computer boot normally to Windows. You should see "New hardware found" box and Windows should load the driver.
10. Return to the Modem tool in the Control Panel and test the modem using the More Info button in the Diagnostics tab.
11. If the modem still does not respond, there may be another application that is preventing it from starting.
12. First empty the Startup folder. Click Start, pointing to Settings, and click on Taskbar and Start Menu…Then, click on Start Menu programs and click Advanced. Click on the "+" next to Programs and click on Startup. Select all the items in the Startup folder, and use the Cut option on the Edit menu. Close the windows that are open. Right click on the Desktop and choose Paste. All the items from the Startup folder will appear on the Desktop.
13. Next, disable any items loading from the Win.ini. Click Start, then Run and type sysedit and press Enter. The Win.ini will be the fourth window. Click on the title bar to bring it to the front. Find the load= and run= lines. If there is anything after the "=", place a semicolon at the beginning of the line (e.g. ;run=c:\program). On the menu, click File and Save and then File and Exit.
14. Rename the autoexec.bat and config.sys files. Click Start, point to Programs and click MS-DOS Prompt. Type ren c:\autoexec.bat *.123 and press Enter. Type ren c:\config.sys *.123 and press Enter. Type exit and press Enter.
15. Restart the computer for the changes to take effect.
16. Once the computer has restarted, press Ctrl+Alt+Del. This will open the Close Programs tool. If there is anything other than Explorer and Systray listed, click on it and click End Task. Reopen the Close Programs tool and End Task on each item until only Explorer and Systray remain.
17. Test the modem by opening Modem in the Control Panel, clicking on Diagnostics, and clicking More Info.

Another Program is Using the Selected Telephony Device Errors.

1. This is caused by another application using the modem.
2. First empty the Startup folder. Click Start, pointing to Settings, and click on Taskbar and Start Menu…Then, click on Start Menu programs and click Advanced. Click on the "+" next to Programs and click on Startup. Select all the items in the Startup folder, and use the Cut option on the Edit menu. Close the windows that are open. Right click on the Desktop and choose Paste. All the items from the Startup folder will appear on the Desktop.
3. Next, disable any items loading from the Win.ini. Click Start, then Run and type sysedit and press Enter. The Win.ini will be the fourth window. Click on the title bar to bring it to the front. Find the load= and run= lines. If there is anything after the "=", place a semicolon at the beginning of the line (e.g. ;run=c:\program). On the menu, click File and Save and then File and Exit.
4. Rename the autoexec.bat and config.sys files. Click Start, point to Programs and click MS-DOS Prompt. Type ren c:\autoexec.bat *.123 and press Enter. Type ren c:\config.sys *.123 and press Enter. Type
   exit and press Enter.
5. Restart the computer for the changes to take effect.
6. Once the computer has restarted, press Ctrl+Alt+Del. This will open the Close Programs tool. If there is anything other than Explorer and Systray listed, click on it and click End Task. Reopen the Close Programs tool and End Task on each item until only Explorer and Systray remain.
7. Try to dial the modem.

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