NOTE: You, the customer, are solely responsible for data security. WinBook strongly recommends that you perform a backup of all personal data contained on your system prior to performing this procedure. Warning: WinBook will NOT be held responsible for any data loss incurred during this process.

When the CD-ROM drive does not appear in Windows or DOS, it may be due to the drive not being securely seated in the media bay.

1. Shut the computer down
2. Remove the CD-ROM drive from the media bay
3. Re-insert the CD-ROM drive, giving it a firm push to engage the contacts
4. Turn the unit back on, and check again for the CD-ROM in Windows or DOS

If the CD-ROM drive is still not seen it may be due to dirty contacts.

1. Shut down the computer again
2. Remove the CD-ROM drive from the media bay.
3. Clean the CD-ROM contacts with 90% or better Isopropyl alcohol using a fairly stiff brush, like a tooth brush
4. Clean the mating contacts in the media bay likewise, using a long stemmed foam tipped swab
5. Let the contacts dry for about 20 minutes or so.
6. Re-insert the CD-ROM drive, and check again for the CD-ROM in Windows or DOS

If CD-ROM remains unseen, call WinBook Tech Support at 800-468-1225

Your feedback is greatly appreciated. If you have noticed any problems with this tech article, or if you feel that something is not clear enough, please E-mail our Technical Support department by clicking on the link below. Please include the Technical Article Number and the specific area that you feel is inaccurate. Thank you. 
WinBook Tech Article Feedback

Disclaimer: This information is being provided to you as a service from the Technical Support Department of WinBook Computers. It is intended to assist you in the resolution of your technical problems or questions. If you feel uncomfortable implementing any of the information or suggestions contained herein then you should e-mail the WinBook Technical Support Department. WinBook will not be held responsible for any loss of information, data or programming as a result of the use of this TechNote.