NOTE: You, the customer, are solely responsible for data security. WinBook strongly recommends that you perform a backup of all personal data contained on your system prior to performing this procedure. Warning: WinBook will NOT be held responsible for any data loss incurred during this process.

To resolve the issue, Quicken 2000 must be Release 2 (R2) or later. To find out which version of Quicken 2000 is installed, follow these steps.

1. Open Quicken.
• From the Windows XP default Start menu, point to All Programs, Quicken, and then click Quicken 2000.
• From the classic Start menu, point to Programs, Quicken, and then click Quicken 2000.
2. In the Quicken window, click Help, press and hold the CTRL key, and then click About Quicken.
3. The version of Quicken is listed at the top of the Quicken 2000 for Windows dialog box.
   
   

If Quicken 2000 Release 1 is installed, download and install the latest update for Quicken 2000, available from the Intuit Web site at: http://www.intuit.com/support/quicken/updates/qkn_updates_win2000.html

After Quicken 2000 Release 2 (R2) or later is installed, use the following steps to disable Background Download Manager (Qagent.exe).

1. Open Quicken.
• From the Windows XP default Start menu, point to All Programs, Quicken, and then click Quicken 2000.
• From the classic Start menu, point to Programs, Quicken, and then click Quicken 2000.
2. In the Quicken window, on the Edit menu, point to Options, and then click Internet Options.
   
   
   
3. In the Customize Quicken 2000 Download dialog box, click the Connection tab, and then click Don't use background downloading.
   Note: Do not click OK.
   
   
   
4. In the Customize Quicken 2000 Download dialog box, press ALT+SHIFT+4.
5. In the Quicken 2000 for Windows dialog box, click Yes. (if the ALT+SHIFT+4 does not open this window skip to step 6)
   
   
   
   Note: If the Quicken 2000 for Windows dialog box does not open after pressing ALT+SHIFT+4, the version of Quicken may not be Release 2 or later.
6. In the Customize Quicken 2000 Download dialog box, click OK.
7. In the Quicken window, on the File menu, click Exit.
8. Restart the computer.

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Disclaimer: This information is being provided to you as a service from the Technical Support Department of WinBook Computers. It is intended to assist you in the resolution of your technical problems or questions. If you feel uncomfortable implementing any of the information or suggestions contained herein then you should e-mail the WinBook Technical Support Department. WinBook will not be held responsible for any loss of information, data or programming as a result of the use of this TechNote.