NOTE: You, the customer, are solely responsible for data security. WinBook strongly recommends that you perform a backup of all personal data contained on your system prior to performing this procedure. Warning: WinBook will NOT be held responsible for any data loss incurred during this process.

Hewlett Packard DeskJet 320 FAQ

Q. My printer won’t print in color. What could be wrong?

A. This may be an issue with the printer drivers. If the black cartridge was in the printer at the time the drivers were installed, your printer may not print in color. Try removing the printer drivers, putting the color cartridge in the printer, and reinstalling your drivers.

Q. My printer won’t print at all.

A. Here is some simple guidelines for troubleshooting your printer.

1. Test the printer with another cable.
2. Test the printer on another computer, if available.
3. Remove any switching devices that may be between the computer and printer.
4. Make sure you’ve installed the driver disk that came with the printer.

Q. My printer wont print on my WinBook XP5. Is there anything that I can check to make sure my computer is set up correctly?

A. Make sure your LPT mode is set to ISA Compatible in your system BIOS settings. For instructions on accessing and changing your BIOS settings, consult your user’s manual.

Q. The printer will not power up, or goes off while printing.

A. Verify that the power cord connections are completely seated at the AC power outlet, the printer’s power adapter, and the printer’s power socket.

Q. Do I have to buy an HP brand printer cable for my HP DeskJet printer?

A. It is not necessary to buy the HP brand cable, but HP recommends that you use a high quality IEEE-1284 compliant parallel cable for best performance.

Q. My printer won’t print in Windows.

A. There is a simple test you can run to find out if your printer is faulty.

1. Restart the computer into MS-DOS mode.
2. From a C:> prompt type dir >lpt1

If your printer prints out a copy of your directory in your C drive, this is a driver issue in Windows, contact HP for further information.

Q. All the lights on the printer are blinking simultaneously. What's wrong?

A. Turn the printer off for several seconds, then on again. If all lights continue to blink, the printer may need repair. Refer to HP DeskJet Owner’s Manual for information on repairing the printer.

Q. The ONLINE and BUSY lights are blinking. What's Wrong?

A. The printer is detecting a paper jam. Follow steps in your manual to clear paper jam, and reprint your document.

Q. Why doesn’t my HP 320 DeskJet support envelopes?

A. The design of the HP DeskJet 320 has been optimized for high-quality printing on plain paper. This means that thick media such as envelopes cannot be handled in a reliable manner.

Q. When printing a document that contains color from Windows 95 software applications using an HP DeskJet 320, the printout is black and not color.

A. First, ensure the self test prints in color before checking any of the Windows 95 software settings. Contact HP or look in your manual for instructions on running a self test. Then make the following changes in Windows 95 printers properties page.

1. Select Start, Settings, and Printers.
2. Highlight the icon for the HP DeskJet 320 and select File and Properties.
3. In the Properties windows select the Details tab and choose Setup.
4. Under the Printout options select either Automatic, Color Graphics, Color Photo.
5. Choose "OK" from the Setup window and then choose "OK" from Details screen. Close the printers windows and try printing the document again.

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Disclaimer: This information is being provided to you as a service from the Technical Support Department of WinBook Computers. It is intended to assist you in the resolution of your technical problems or questions. If you feel uncomfortable implementing any of the information or suggestions contained herein then you should e-mail the WinBook Technical Support Department. WinBook will not be held responsible for any loss of information, data or programming as a result of the use of this TechNote.